Mtown88 Privacy Policy — Your Data Protection
This Privacy Policy explains how mtown88 collects, uses, stores, and protects the personal information of our users in Malaysia. Please read it carefully before using our platform.
Information We Collect
When you use the mtown88 platform, we collect various types of information to ensure our services run smoothly and securely for you. The information collected can be grouped into several main categories:
Account Information
During registration, you are required to provide your full name, email address, phone number, and password. You may also be asked to upload an identification document for identity verification purposes. This information is needed to create and manage your account.
Device and Browser Information
Mtown88 automatically collects technical information when you access the platform, including device type, operating system, browser type and version, IP address, and access log data. This information is used to identify technical issues and improve platform performance.
Local Payment Information
To process deposits and withdrawals in MYR (RM), we collect relevant payment details such as your bank account holder name, partial account number (not stored in full), and transaction records. Payment information is processed through a secure payment processing system.
Usage Data
We record activity data on how you use the platform, including games played, session duration, markets browsed and interactions with platform features. This data helps us understand usage patterns and improve the overall user experience.
Purpose of Data Use
Mtown88 uses the information collected for legitimate and necessary platform operating purposes. We do not use your information for any purpose beyond what is stated in this policy.
Handles user registration, identity verification, login and account management from sign-up through to account closure.
We securely process MYR deposits, withdrawals, bonus payments, and user financial record management.
Detecting and preventing fraud, unauthorised access, account abuse, and any security threats.
We analyse usage data to improve platform features, technical performance, and the experience of our Malaysian users.
Cookies and Tracking
Mtown88 uses cookies and similar tracking technologies to enhance the functionality and user experience of our platform. Cookies are small text files stored on your device when you visit the mtown88 platform.
We use several types of cookies:
- Essential Cookies: Required for core platform functions such as login, user sessions, and security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: We collect information on how users interact with the platform to help us improve its functionality.
- Preference Cookies: We save user preferences such as language settings and display options to make return visits more convenient.
You can manage and delete cookies through your web browser settings, though this may affect how certain parts of the platform function.
Continuing to use the mtown88 platform after the cookie notice is displayed is taken as your consent to the use of cookies in accordance with this policy.
Data Storage, Security & Sharing
Data Storage and Security
All mtown88 user data is stored on servers protected by multiple security layers, including SSL encryption, firewalls, and intrusion detection systems. User passwords are stored in a cryptographically hashed format and cannot be read back — not even by platform staff.
Financial data and account information are retained for as long as necessary for operational and legal compliance purposes. Once an account is closed, personal data will be deleted or anonymised within a reasonable timeframe in accordance with applicable legal requirements.
Third-Party Sharing
Mtown88 does not sell, rent, or share users' personal data with third parties for marketing purposes. Data sharing only occurs in the following limited situations:
- Payment service providers used to process user MYR transactions — they are bound by strict data protection agreements.
- Legal or law enforcement authorities where required under applicable Malaysian law.
- Internal technical service providers that assist with platform operations, with access limited strictly to the data required.
In all cases of data sharing, we ensure that the receiving parties adhere to data protection standards equivalent to or higher than those set out in this policy.
User Rights & How to Contact Us
You have the right to request a copy of the personal data we hold about you at any time via our support email.
If any of your personal information is inaccurate or incomplete, you have the right to request that we correct it promptly.
You may request the deletion of your personal data upon account closure, subject to legal data retention requirements.
How to Exercise Your Rights
To exercise any of the above rights or for any enquiries related to this Privacy Policy, please contact the mtown88 data protection team via our official email. We will respond within a reasonable timeframe for every request received.
Support Email: [email protected]
This Privacy Policy is governed by Malaysia's Personal Data Protection Act 2010 (PDPA). Any changes to this policy will be updated on this page, with the latest effective date clearly stated.
Your Privacy Is Our Priority
Mtown88 is committed to protecting your data. Register an account with confidence, or check our FAQ for more information on platform security.